No longer competing on price, Telstra is benefitting from consumer inertia, a strong regional network and Optus outages, consumer advocates say

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Optus’s triple-zero outage has opened the door for Australia’s biggest mobile services provider, Telstra, to charge even higher prices as customers flee its main rival, analysis of past crises shows.

The damaging September outage is Optus’s third major operational issue in recent years, creating a series of “churn events” that have prompted customers to consider changing telcos.