‘No clear explanation’: businesses reliant on Meta struggle after wrongful suspensions

Bans aren’t new, but since July many Meta users have reported accounts being suspended erroneously for breaching community standards

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This time of the year is typically the busy booking season for Sam Enticknap, a makeup artist based in Margaret River, Western Australia. But the phone has stopped ringing since her Instagram account, which had 48,000 followers, was suspended without notice by Meta three weeks ago.

“I received a horrible email saying a reference to child sexual exploitation content, which obviously was quite traumatic to see,” she said. “Saying my Instagram accounts have been disabled with just no clear explanation.”