Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege

Workers accuse government-contracted Telco Services Australia of fabricating performance statistics, denying adequate breaks and penalising staff for taking leave

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A major outsourced call centre operator has been accused of pressuring managers to fabricate performance statistics and sweep serious privacy breaches involving Centrelink customers “under the rug”.

The allegations, which the company strongly denies, form part of a series of claims by current and former call centre workers who say their employer, the Perth-based Telco Services Australia (TSA), penalises staff for taking sick leave, and does not allow for adequate breaks, putting workers’ health at risk.