BURSTThe federal government has instructed the Canada Revenue Agency to devise a 100-day plan to improve service at its call centres so more Canadians can get through by phone. The directive follows a CBC story about difficulties reaching an agent.
The federal government has instructed the Canada Revenue Agency to devise a 100-day plan to improve service at its call centres so more Canadians can get through by phone. The directive follows a CBC story about difficulties reaching an agent.