BURSTError caused by flaws in system of eVisas meant people entitled to benefits were told support would be stopping
A minister has apologised after people entitled to benefits wrongly received letters informing them their financial support was being axed, the Guardian has learned.
The error was due to flaws in the system of eVisas. Concerns have previously been raised over whether these will work when people travel overseas and then try to return to the UK. The new visas come into force at the end of this month, although the government has extended the grace period for those using the eVisas to return to the UK when they go abroad until next March.
A torture survivor granted refugee status on 1 March 2021 for five years. His BRP is valid only until 31 December 2024. He is in receipt of personal independence payment (Pip). On 2 July 2024, he received a letter stating that his Pip would end on 31 December 2024. No reason from the DWP was given.
A refugee family who applied for universal credit in January 2024. An eligibility assessment determined that the family was entitled to this benefit. But the decision letter states that they will need to review the decision on 31 December 2024.
A person with indefinite leave to remain, who was told by the DWP that she needed to reapply for attendance allowance and pension credit, as it was due to end in December. This person is severely disabled, cannot move without severe pain, and is mostly housebound.
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