AGL kept taking money from welfare recipients via Centrepay years after promising to stop, court hears

Energy giant executive admits in court company was ‘absolutely wrong’ not to compensate ex-customers it took money from

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Energy giant AGL promised to stop wrongly taking money from the welfare payments of ex-customers via Centrepay years before it inexplicably allowed the unlawful practice to continue, diverting hundreds of thousands of dollars from the pockets of vulnerable Australians over more than four years, a court has heard.

The federal court heard on Monday that, even when the conduct was discovered in 2020, AGL failed to offer an apology and instead sent a letter to welfare recipients appearing to blame them for the failures.

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