‘Someone senior’ should be held accountable after AGL handed record $25m fine, Shorten says

Government services minister says case is ‘very significant victory’ for the regulator, which brought the case against the energy company

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Government services minister, Bill Shorten, has called for “someone senior at AGL” to be held accountable for the company’s misuse of the Centrepay payment system to wrongly take money from the welfare payments of former customers.

On Thursday, the federal court imposed a record fine of $25m on AGL for receiving and retaining money from welfare recipients who had ceased being its customers.

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