‘Kids were in tears’: visitors complain of Santa ‘shambles’ at Hampshire grotto

Refunds offered for event at Great Hall in Winchester after visitors say Santa is not jovial and beard is ‘blatantly fake’

Finding the right candidate to play the part of Santa (when the real one is too busy preparing for the festive season) can be a tricky task.

But a popular festive event at one of the finest medieval halls in the UK has had to offer refunds because its new Father Christmas was not considered up to scratch.